We take pride in providing high-quality products along with excellent customer service. We want you to be completely satisfied with your purchase, which is why we offer a 30-day money-back guarantee. If for any reason you are not completely satisfied with your purchase, you may request a refund within 30 days from the date of delivery.
Simply reach out to us by emailing firstname.lastname@example.org and we will process a refund for the full purchase price to the original payment method.
Damages and Defective Products
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please immediately email us a high-quality image or video of the damaged, defective or incorrect product for verification. We will then be able to arrange for a replacement to be sent out to you free of charge. Alternatively, you may also request a refund.
Certain types of items cannot be refunded, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot provide refunds for gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, for any reason and without a justification. You will need to provide the receipt or proof of purchase.
You will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com